CUSTOMER SUPPORT SPECIALIST
As a Customer Support Specialist at iProduction, key responsibilities / highlights include:
- Provide quality telephone support with a high degree of customer service, technical expertise, and timeliness
- Research, resolve, and respond to customer questions received via telephone, email and ticketing support system
- Maintain knowledge of all product offerings and technical support policies in order to provide accurate solutions to customers
- Contribute to the operational efficiencies of the customer
- Support team through the adoption of best practices, improved organization and tactics, and increased productivity by team members
- Quality Control testing
What does iProduction look for in their Customer Support Specialists?
- Excellent communication skills, including telephone support and presentation skills
- Proven customer support aptitude is required
- Working knowledge of HTML, CSS, PHP, Javascript
- Great organizational and follow-up skills are required
- Ability to take initiative and work with minimum supervision
- Ability to work well in a team environment
- Ability to analyze and solve problems quickly
- Pleasant phone demeanor
Helpful, but not required:
- SMARTY knowledge
- Web Analytics (WebTrends; Google Analytics, Omniture etc.)
- Familiarity with PayPal/Verisign
- Experience working in a command line environment (unidata)
We offer medical, 401K, PTO, Paid Life Insurance, tuition reimbursement, and opportunities for advancement in our small, but quickly growing privately held company.
Email resumes to employment@iproduction.com
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