December 2009

Holiday Hours 2009

By Jackie Flaherty

Our office will be closed on Thursday and Friday, December 24 and 25. We will also be closed Friday, January 1, 2010. As always, our 24-hour on-call service will be available. Just call the regular office line (651) 770-4300 and choose option 2. This will be routed to our on-call service, which will contact the person on call to handle your emergency.

Also, you should note that we have a lot of employees taking time off this time of year, so we will be a little short staffed until January 4, 2010. Please note that we prioritize our support work by severity level, priorities and current workload. Usually this equates to:

  1. Bugs that need immediate attention
  2. Support tickets in the order they come in
  3. Low priority bugs