Winter 2010

Holiday Hours 2010

Our office will be closed for the holidays on Friday, December 24th as well as Friday, December 31st.  As always, our 24-hour on-call service will be available, just call the support line (651) 770-4300 and choose option 2. This will be routed to our on-call service, which will contact the person on call to handle your emergency.

We will also be closing a little early on Thursday, December 23rd.  If you need assistance during this time, please call the support line and leave a message; the message will be forwarded to one of our staff members who will be able to assist you.

We have several employees taking time off this time of year, so we will be a little short staffed until January 3, 2011. Please note that we prioritize our support work by severity level, priorities and current workload. Usually this equates to:

  1. Bugs that need immediate attention
  2. Support tickets in the order they come in
  3. Low priority bugs